The largest mobile operator in Qatar, Ooredoo has selected Comptel’s self-service technology to improve customer engagements
Ooredoo will leverage Comptel's Fastermind solution that harnesses artificial intelligence capabilities that process and analyse in-the-moment customer data to recommend and automatically trigger the next best action.
Comptel said that the Fastermind solution ensures that customers will receive more relevant and personalised notifications from Ooredoo, as well as enjoy real-time responses to service requests, promotions and more.
The new technology is expected to be implemented soon and is the latest in a line of self-service investments the company has made this year.
In a separate news, UEA-based Etisalat has selected Comptel's FWD cloud-based solution that enables contextual, time-based data packages to be purchased directly from end user devices, for deployment in Nigeria and Sri Lanka.
Waleed Al-Sayed, CEO, Ooredoo Qatar
Thanks to this technology, Ooredoo is taking another leap towards our goal of transforming our digital customer journey. Very soon we will have the ability to reach our customers in real-time, with the right messages, and interact more dynamically than ever to deliver what they need when they need it.
Juhani Hintikka, CEO, Comptel
Comptel has a 30-year heritage in helping operators get more value out of their data, and we’re thrilled to play a role in supporting Ooredoo Qatar as it transforms its customer engagements with a data-driven approach.
