The largest mobile operator in Qatar, Ooredoo has selected Comptel’s self-service technology to improve customer engagements
Ooredoo will leverage Comptel's Fastermind solution that harnesses artificial intelligence capabilities that process and analyse in-the-moment customer data to recommend and automatically trigger the next best action.
Comptel said that the Fastermind solution ensures that customers will receive more relevant and personalised notifications from Ooredoo, as well as enjoy real-time responses to service requests, promotions and more.
The new technology is expected to be implemented soon and is the latest in a line of self-service investments the company has made this year.
In a separate news, UEA-based Etisalat has selected Comptel's FWD cloud-based solution that enables contextual, time-based data packages to be purchased directly from end user devices, for deployment in Nigeria and Sri Lanka.