Zain Iraq Extends Managed Services Contract with Ericsson

Zain Iraq Extends Managed Services Contract with Ericsson Image Credit: Ericsson

Ericsson said it has been awarded an extension of its Managed Services contract with Zain Iraq until 2021, after successfully providing Managed Services for Networks, IT and value-added services to the operator since 2012.

Under the terms of the new contract, Ericsson strengthens its role as a trusted business partner by supplying a Service Operation Center and Energy Network Operations Center to Zain Iraq.

The expanded scope means the operator will be able to provide a better user experience by managing the quality of service from an end-to-end perspective.

Ericsson said its Managed Services are designed to meet the unique needs of each operator in terms of cost efficiency, service performance and technology evolution, ultimately to improve operators' abilities to meet consumers' expectations.

Ali Al Zahid, CEO, Zain Iraq
During the next five years, as we continually upgrade and expand our network, we expect even greater success by ensuring that exceptional network and service performance is available for our customers.

Rafiah Ibrahim, Head of Ericsson Middle East and Africa 
Making these improvements to our existing deal with Zain Iraq will greatly assist the operator to transition from network performance to service performance, and we look forward to facilitating this evolution as a trusted partner and supplier.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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