Globe Telecom selects Canvas to become the platform that integrates service functionalities that will help to automate its internal processes.
Canvas, a mobile platform which replaces outdated inefficient processes with mobile applications and forms, claims that it has helped hundreds of companies large and small to easily collect information, share it instantly with others, and gain real-time insight of their business operations.
This move will reduce costs, increase operational efficiency, and further enhance the organization’s commitment to environmental protection and conservation, said the Operator.
More importantly, this positions Globe for long-term future success in several ways, including increasing the possibilities for Globe to take on a bigger role in providing digital services such as billing, logistics, and customer service, as well as opening more avenues for access to the Internet of Things (IoT) for its customers.
In the near-term, as it streamlines internal processes, Globe expects to save more than 1.5 million administrative hours company-wide each year by digitizing various processes such as customer relationship management, billing, and other administrative services.
As part of their partnership agreement, Globe also intends to make Canvas more widely available to its business customer base, building on the early high adoption among some of the Philippines leading companies. Globe’s business customers are already using Canvas to realize benefits for their own customers such as an increased level of customer care and reduced costs for services.
With Canvas, Globe is able to streamline how data is collected and can now include richer information in the application such as pictures, e-signatures, location, date and time, among others. Data can also be shared instantly with customers, partners, and colleagues, as well as analyzed in real time to learn what is happening across the company’s frontline operations.
Ernest Cu, President and CEO of Globe
As an enterprise, the digital transformation we have undertaken is part of our continuing commitment to adopting efficient and viable IT solutions that will improve the experience of our employees and customers. This strategic partnership with Canvas allows us to offer our millions of business customers in the Philippines a chance at a transformation of their own with similar productivity gains and green benefits.
James Quigley, CEO and Co-founder, Canvas
Globe is a great partner and we are delighted that we were able to help with their digital transformation and improve their business efficiency, and even contributing to their focus on environmental protection and reduction of carbon use.
