Telenet has selected Netcracker to be its strategic partner and initiate a comprehensive digital transformation to leverage its cable and wireless assets and deliver the most innovative services and outstanding customer experience to its more than 2 million customers.
Telenet is the largest cable broadband service provider in Belgium, provides a range of digital television, fixed and mobile services to residential and business customers across Belgium and Luxembourg.
This digital transformation program aims to:
i. Integrate its recent acquisition of BASE's 3 million wireless subscribers to create seamless, innovative multiplay offerings.
ii. Deliver a simplified and consistent omnichannel experience. iii. Significantly enhance flexibility and time-to-market for new products.
iii. Provide a superior quad-play experience to customers.
iv. Bring together and centralize Telenet and BASE IT into one system.
v. Replace and consolidate several legacy BSS into a unified, end-to-end platform.
vi. Reduce overall business support processes TCO (IT and operations costs).
As part of the program, Netcracker is providing its full suite of Customer and Revenue Management offerings, including its Customer Information and Order Management, Customer Care & Problem Management, Retention and Loyalty Management, Contract & SLA Management as well as its Call Center Desktop, Product Management and Lead Management.
On the billing side, Netcracker will provide its Online Charging System, Converged Billing, Customer Billing Management, Collections Management and Voucher Management products. With embedded analytics, the above capabilities will help Telenet shorten time-to-market for new products and services, increase revenue from converged and third-party services, generate new revenue across both digital and physical channels, and improve customer retention and loyalty, said Netcracker.