Netcracker Technology unveiled its latest software release, Netcracker 12 that the company says brings a comprehensive product suite designed to help service providers accelerate digitalization and operationalize virtual and cloud infrastructure at scale.
Netcracker said the new platform provides an integrated platform with two-speed architecture and innovative agility layers to drive rapid digital customer engagement, while optimizing the digital business and operational domains.
Service providers worldwide face rising customer expectations and revenue pressures as a result of competition from over-the-top (OTT) providers offering a diversity of rich media content and applications. The consumer need for personalized offers, intuitive self-service and consistent experience across all channels with flexible payment options is forcing service providers to re-evaluate their engagement models, services portfolios and how they manage the customer journey.
At the same time, service providers recognize that they must move up the value chain in the B2B market to support their enterprise customers' digital aspirations, to expand into more SaaS-based offerings and to achieve greater profitability. Netcracker 12 is designed specifically to help service providers address these evolving challenges.
The enhanced Netcracker 12 product portfolio aligns to the business, operational and infrastructure needs of digital service providers. The Netcracker 12 product domains include:
An expanded portfolio of professional services complements the Netcracker 12 product suite. It is designed to ensure that Netcracker's customers have the capabilities, support and guidance they need to manage the complexities of a multispeed IT architecture as they launch digital transformation and virtualization initiatives. The portfolio includes Business & Operational Consulting, End-to-End Turnkey Delivery, Support & Maintenance, Managed Services & End-to-End Outsourcing, Cloud Enablement and Agile Development & DevOps services.