Turkcell has selected TEOCO’s HELIX 9.0 unified service assurance suite to reduce costs and increase the efficiency of its multi-vendor network. Based in the U.S., TEOCO provides analytics, assurance and optimization solutions to CSPs.
Turkcell serves over 66.7 million customers across nine countries, including Turkey, Ukraine, Belarus, Northern Cyprus, Germany, Azerbaijan, Kazakhstan, Georgia and Moldova. It launched LTE-Advanced services in April 2016 across 81 cities, and its services cover 99.75% of the population in home country Turkey.
Turkcell previously used TEOCO OPTIMA 6.1 performance management system, but the needs of its NFV/SDN-enabled network meant that the operator needed to upgrade to a more future proof tool. HELIX 9.0 brings together performance, fault, service and customer experience management capabilities into a single view of performance and service across all elements of an operator’s network.
With HELIX, Turkcell will be able to monitor its network from end-to-end, enabling it to identify and correct faults more quickly and to optimize the network more efficiently, said TEOCO. HELIX also simplifies the management of multi-technology networks, ensuring that all customers benefit from the best possible service – whether they use a 2G, 3G connection or the latest 4G-enabled device.
Furthermore, Turkcell’s selection of HELIX will help it prepare to upgrade its network to a next generation cross-domain hybrid network architecture.