Deutsche Telekom has deployed MYCOM OSI’s ProAssure Digital Service Quality Management (SQM) solution to assure its corporate broadband service. MYCOM OSI is a leading independent provider of Assurance, Automation and Analytics solutions to CSPs.
Deutsche Telekom is one of the largest CSPs in Germany with 40 million mobile and 20 million fixed subscribers, in addition to providing fixed broadband to more than 12 million corporate business customers.
Deutsche Telekom offers a corporate EVPL (Ethernet Virtual Private Line) service to enterprise customers, using its state-of-the-art next generation All-IP broadband network. As such, it required the highest Quality of Service in the market to differentiate its offering and be recognised as the most competitive provider. To achieve this, Deutsche Telecom needed a solution that could assure the overall and individual services of corporate customers and enable it to achieve SLA (Service Level Agreement) targets, proactively manage customer impacts and support rapid issue resolution.
In addition, Deutsche Telekom required the ability to prioritize incident management based on customer service plans and differentiated quality-of-service profiles, have near real-time EVPL service status visibility across its network and provide first level issue isolation and probable cause detection.
MYCOM OSI said its ProAssure digital Service Quality Management solution was selected based on its capabilities, as well as the successful deployment of MYCOM OSI PrOptima network performance management software for Deutsche Telekom’s BNG (Broadband Network Gateway) network.
The MYCOM OSI ProAssure solution provides Deutsche Telekom with:
· A single end-to-end, near real-time view of EVPL service status by enterprise customer with visualization, correlation and analysis through network, service and customer layers and across multiple equipment vendors, technologies and domains
· Dynamic service modelling with automated discovery, monitoring, alerting and analysis for physical, logical and virtual infrastructure components
· Proactive surveillance with automated bottom-up service impact and top-down root cause analyses in real-time across customers, regions, technologies and services
Patrick Suberg, VP Network Assurance & M2M Platform, Deutsche Telekom
MYCOM OSI provides a dynamic, scalable and reliable solution that we can depend on to offer competitive IP broadband service SLAs to corporate customers. ProAssure enables us to maintain high customer satisfaction with our corporate services and also to effectively manage SLA expectations – in short, it helps us meet our business objectives.
Dirk Michel, VP Solutions, MYCOM OSI
MYCOM OSI’s ProAssure digital SQM enables Deutsche Telekom to deliver market-leading customer experience for corporate enterprises whilst providing a future-proofed platform to add new services and technologies.
