The global market for OSS/BSS solutions was valued at US$ 21.86 billion in 2013 and is expected to grow at a CAGR of 12.7% from 2014 to 2020, to reach US$ 49.78 billion, according to Transparency Market Research (TMS). The U.S.-based market intelligence firm said that the global OSS/BSS market is primarily driven by the increasing adoption of convergent billing systems, rise in demand for customer care and the enhancements in service innovations on mobile data offerings. Another impetus for the segment is the transitioning of networks from hardware-defined to software-defined, with the virtualization of an increasing number of network functions, leading towards a higher demand for next-generation OSS/BSS solutions. TMS forecast confirms Mind Commerce's earlier prediction that the next-generation OSS/BSS market will grow to US$40.9 billion globally by 2019 with a CAGR of 33.6%, while legacy OSS/BSS market is expected to grow to US$ 20.1 billion globally with a CAGR of -5.8%.
TMS said that within the OSS market, service assurance OSS solutions and service fulfillment solutions will emerge as dominant segments on the back of higher service quality expectations in the next five years. The global OSS market is hence expected to grow at a CAGR of 11.5% from 2014 to 2020.
At the same time, customer management solutions are expected to top the BSS market over the next five years with revenue management BSS solutions expected to see increased deployments as operators move to tackle reductions in ARPU.
According to TMS, highest growth of OSS/BSS is expected from regions such as Latin America, Africa and Middle East.
