Enterprises worldwide stand to reap significant benefits from the adoption of the latest 5G communications technology, but satisfaction levels reveal there is still work for service providers to do, a Hansen Technologies survey found.
In partnership with Coleman Parkes Research, Hansen surveyed 100 tier-one enterprises across eight sectors worldwide, finding that respondents believed increased adoption of communications technology could add USD 200 million per year to the revenues of the largest companies.
The first edition of the B2B Telecom & Tech Index reveals that 80 per cent of the surveyed respondents believe communications technologies are important or very important to generating new revenues, with 76 per cent stating they can improve business agility. However, only 34 per cent said they were “very satisfied” with their current CSP, with almost half showing no overt levels of satisfaction – presenting a challenge as relationships move from strategic to more of a tactical nature. This represents a major window of opportunity for CSPs to become innovative enablers of their customers’ business.
Furthermore, 81 per cent of respondents said 5G is strategically important or extremely important to their businesses, and 77 per cent expressed a strong desire to collaborate strategically with their CSPs around 5G. 79 per cent said they are looking for CSPs to take the lead role in driving 5G technology into their businesses, demonstrating that a major opportunity looms on the horizon for service providers in the digital age.
Glenn Gibson, Chief Marketing Officer, Hansen Technologies
The first edition of our B2B Telecom & Tech Index highlights that enterprises are looking to tap 5G technology to create new revenue streams and improve operations. We have strong evidence that as end users, enterprises are keen to embrace new communications technology – and they want their CSPs to help them get it right. As we inch ever closer to a 5G-centric reality, the message is clear: if they can effectively align to capitalise on new opportunities, CSPs and enterprises are in a great position to monetise a digital future.
