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60% of Network Brownouts Go Undetected, First Reported by Customers, says Survey

60% of Network Brownouts Go Undetected, First Reported by Customers, says Survey Image Credit: Netrounds

Unexpected and unintentional drops in network quality, so-called network brownouts, cause serious financial damage and frustrate employees. A recent survey sponsored by Netrounds reveals that more than 60% of network brownouts are first discovered by IT’s internal and external customers, or never even reported, instead of being proactively detected by IT organizations.

Surveyed companies reported experiencing more than ten brownouts over the past two years, causing damages related to lost productivity, lost revenue and badwill, plus direct costs related to restoration. The average surveyed company reported $400,000 or more in financial damage, with larger enterprises being damaged by $700,000 or more.

A main reason for the high costs of brownouts is that many IT organizations are failing to resolve the problems fast enough. Top-performing companies in the survey solve more than half of their problems in less than four hours, whereas bottom-tier companies only manage to solve every sixth problem in the same time frame.

The survey distinguished the top-performing organizations as being 1.5 times as likely to run activation tests from the customer’s perspective before giving access to new applications or network connections. Top-performing organizations were also 70% more likely to initiate specific active monitoring scenarios for new applications or network connections when they were launched.

With the adoption of new technologies such as hybrid cloud, SD-WAN and network virtualization, the cost of brownouts is likely to dramatically increase without the deployment of active service assurance solutions. Companies prioritizing investments in these solutions will enjoy reduced financial damage and can embrace their digital transformation journey with peace of mind.

Mats Nordlund, CEO and C-founder of Netrounds
It is clear that many IT organizations rely on traditional monitoring solutions that are unable to mitigate network brownouts, as these solutions are looking at network devices and infrastructure, instead of focusing on how IT customers are able to use the network and applications.

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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