Latest News | Customer Experience Management (CEM)

Customer experience increasingly determines a company’s competitive edge in their field – and the telecommunications industry is no exception. Indeed,…

Adtran announced that GLDS’s customer management and billing platform, BroadHub®, is now integrated with Adtran’s Mosaic CP and its SDX…

e& enterprise have announced a partnership with NICE to collaborate on its cutting-edge CX capabilities and Contact Centre as a…

Cognizant announced a five-year strategic partnership with Telstra as part of the Australian telecommunications and technology company's strategy for growth.…

Boingo Wireless, a leading provider of 5G and Wi-Fi connectivity solutions, has been selected as the exclusive 5G wireless infrastructure…

In 2023, companies leaned into technologies like generative AI to improve efficiencies and enhance the customer experience. New technology is…

Centric Infrastructure Group, a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to…

The telecommunications industry has undergone a remarkable transformation in recent years, evolving from a mere connectivity provider to a foundational…

Sprinklr last Thursday announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and…