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Netcracker Technology announced that it has expanded its partnership with Microsoft to support Netcracker’s recently launched GenAI Telco Solution, which…

Until OpenAI’s ChatGPT became one of the hottest technologies to ever go mainstream, interest in and knowledge of “generative AI”…

OpenAI has acquired the team at Global Illumination, a company founded by Thomas Dimson, Taylor Gordon, and Joey Flynn. The…

According to Zendesk, nearly 50 percent of consumers say their support interactions have grown more frustrating over the last year.…

For several years now, artificial intelligence (AI) has established itself as a key technology to allow customers to engage with…

Since the release of OpenAI’s Chat GPT last year, artificial intelligence (AI) has set off a modern-day gold rush in…

The past few months have seen an explosion in media articles, conference panel discussions, and watercooler conversations about AI. Generative…

Chatbots have been making waves in the tech industry for quite some time now, and it's not difficult to see…

According to the McKinsey 2022 State of AI review, the average number of artificial intelligence capabilities companies employ has doubled…