Latest News | customer service

In occasion with Canada Day last Saturday, Rogers announced that every phone call or online chat with their customer care…

Artificial intelligence (AI) is a hot topic in the business world—and indicators show that will not change in the immediate…

Verint yesterday demonstrated its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier…

For several years now, artificial intelligence (AI) has established itself as a key technology to allow customers to engage with…

BT and Five9 last Thursday announced that they are expanding their partnership to enhance the choice of contact center services…

Business support systems (BSS) are at the heart of telco B2B operations. BSS provides the information and processing systems required…

Chatbots have been making waves in the tech industry for quite some time now, and it's not difficult to see…

As small businesses continue to digitize, increased attention should be paid to technical solutions that maintain key qualities of customer…

The commoditization of voice and data services, falling average revenue per user (ARPU), dwindling profit margins and rising churn are…