Unified communication and collaboration vendor, BroadSoft has acquired Transera, a leading provider of cloud-based contact center software for small-medium business (SMB) and large enterprises.
BroadSoft in a statement said that the acquisition positions BroadSoft to lead the fast-growing Contact Center as a Service (CCaaS) market, while enabling service providers to offer a comprehensive cloud contact center portfolio with minimal new investments, rapid time-to-market, and seamless integration with BroadSoft's BroadWorks and BroadCloud solutions.
Michael Tessler, Chief Executive Officer, BroadSoft
Today's acquisition brings together the leading cloud unified communications provider with a pioneer redefining contact center performance through omni-channel and big data analytics.
Prem Uppaluru, Chairman and Chief Executive Officer, Transera
Cloud is rewriting the rules when it comes to how businesses can deliver a superior customer-engagement experience through simplicity, on-demand scalability, and advanced analytics.
