Synchronoss Technologies has signed an agreement to acquire Dixons Carphone’s honeybee software business, a leading provider of digital solutions targeted at optimizing the customer experience.
Bridgewater, New Jersey-based Synchronoss Technologies provides multi-channel transaction management solutions for the communication and digital content marketplaces. honeybee offers digital transformation platform that makes it easier for companies to design and launch exceptional omni-channel customer journeys.
Customers of the honeybee platform, such as mobile operators and other communication service providers, can rapidly create and adapt digital sales processes for contact centres, retail stores, and online channels. This reduces complexity for the end-user as well as internal employees, while delivering a single customer experience at all touch-points and improved business outcomes such as reduced cost and increased revenue.
With this proposed acquisition Synchronoss will further strengthen its Digital solutions portfolio by adding enhanced platform capabilities and speed of execution to build, deploy and manage omni-channel customer journeys through retail stores, contact centres and online channels.