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Vodafone Italy Launches AI-based Digital Customer Service 'Bot'

27 January 2017
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Vodafone Italy Launches AI-based Digital Customer Service 'Bot' Image Credit: Vodafone

Vodafone Italy has officially launched 'Vodafone Bot', an artificial intelligence system that provides real-time answers via chat to simple questions of clients, being able to also transfer calls directly to the operator when needed.

The New Vodafone virtual assistant will be available on its Facebook page Vodafone it and can be accessed on desktop and mobile through private chat, or through the Messenger app, providing 24/7 quick assistance to customers. Thanks to a semantic engine which can recognize different linguistic nuances, thVodafone Bot can analyze and interpret customer phrases and questions to suggest the most correct answer.

Today almost 90% of monthly total interactions with Vodafone Italy occur digitally, in particularly through its apps and mobile site. The Operator registers approximately 840,000 interactions per month and over 50 million visits per month over its social channels and via its My Vodafone app.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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