White Paper Beyond Bundling

Openet White Paper on BSS Transformation

Vodafone Italy Launches AI-based Digital Customer Service 'Bot'

Clock 5 months ago
(0 votes)
Vodafone Italy Launches AI-based Digital Customer Service 'Bot' Image Credit: Vodafone

Vodafone Italy has officially launched 'Vodafone Bot', an artificial intelligence system that provides real-time answers via chat to simple questions of clients, being able to also transfer calls directly to the operator when needed.

The New Vodafone virtual assistant will be available on its Facebook page Vodafone it and can be accessed on desktop and mobile through private chat, or through the Messenger app, providing 24/7 quick assistance to customers. Thanks to a semantic engine which can recognize different linguistic nuances, thVodafone Bot can analyze and interpret customer phrases and questions to suggest the most correct answer.

Today almost 90% of monthly total interactions with Vodafone Italy occur digitally, in particularly through its apps and mobile site. The Operator registers approximately 840,000 interactions per month and over 50 million visits per month over its social channels and via its My Vodafone app.

Ray is The Fast Mode's editor and content director. Ray has covered the wireless industry as a writer for more than 10 years, focusing on technology and business aspects of the telecoms sector. Ray can be reached at ray.sharma(at)thefastmode.com. Follow Ray at linkedin.com/in/raysharma10

PREVIOUS POST

Malaysia's U Mobile Partners Docomo Digital for Google Play Store Carrier Billing

NEXT POST

Milicom Partners Netflix for Latin American Market

COMMENTS

NFV Playbook

Join the Banter

Like us on Facebook

Follow us on Twitter