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Vodafone Australia Gives New Postpaid Customers 30-day Network Satisfaction Guarantee

Vodafone Australia Gives New Postpaid Customers 30-day Network Satisfaction Guarantee Image Credit: Vodafone Australia

Vodafone Australia recently announced the revised network guarantee program, offering new customers a money-back 30 Day Network Satisfaction Guarantee. The guarantee allows a new postpaid customer who is not satisfied with Vodafone’s network within the first 30 days to cancel their contract. Vodafone said that it will also refund any monthly access fees and monthly handset instalments paid by the customer as long as the equipment and device are returned to a Vodafone store within 10 days of making the claim. 

Vodafone first introduced a network guarantee in 2012. The company’s revised guarantee now comes with a money-back offer. This follows the completion of more than 3,300 network site upgrades in 2015, and the expansion of Vodafone’s best ever nationwide 4G network, which now reaches more than 22 million Australians.

The 30 Day Network Satisfaction Guarantee is also available for business customers with up to 9 connections.  In conjunction with the revamped plan, Vodafone is also offering one month of unlimited data for new customers signing up to a selected 12 or 24 month phone plan to use within Australia. 

Loo Fun Chee, Vodafone Chief Marketing Officer
As smartphones have become an essential tool in our everyday lives, we believe consumers deserve assurance that they’ll have a great network experience where they live, work and play.

Stuart Kelly, Vodafone’s executive general manager of enterprise
At Vodafone, we’re so confident our network will meet your small business needs, we’re putting our money where our mouth is and we are offering the 30 Day Network Satisfaction Guarantee for business customers with up to 9 connections.

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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