Three Ireland, recently announced that it has completed the transition of all customer care calls from Mumbai to Ireland. This transition has resulted in the filling of 100 roles in its contact centre in Limerick which now employs 450 people. The jobs will all be call-centre agency roles, handling mainly inbound contacts to Three. The Limerick contact centre is now expected to receive over 2.6 million calls each year, one million more than a year ago.
In addition, Three Ireland's network investment project of €300 million over the next two years is well-underway in delivering a superfast 4G network for its customers, said the Operator.