Three Ireland Moves Customer Care Calls to Limerick from Mumbai

Three Ireland Moves Customer Care Calls to Limerick from Mumbai Image Credit: Three

Three Ireland, recently announced that it has completed the transition of all customer care calls from Mumbai to Ireland. This transition has resulted in the filling of 100 roles in its contact centre in Limerick which now employs 450 people. The jobs will all be call-centre agency roles, handling mainly inbound contacts to Three. The Limerick contact centre is now expected to receive over 2.6 million calls each year, one million more than a year ago.

Last month, BT announced a similar move to bring back its offshore centers back to the UK to manage more than 80 per cent of its customers’ calls in the country by the end of 2016.

In addition, Three Ireland's network investment project of €300 million over the next two years is well-underway in delivering a superfast 4G network for its customers, said the Operator.

Robert Finnegan, CEO of Three
Today marks the completion of a very significant milestone for Three. Our aim is to deliver the ultimate customer service experience and this is now a reality through our Irish based customer service centres of excellence in both Limerick and Waterford.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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