U.S regional Operator, C Spire is introducing data usage alerts to help consumers regain control of their mobile phone bills by stopping surprise overage charges. C Spire sends customers a text message alert when users reach 20 percent threshold of their monthly data plan allocation. Once users reach their monthly data limit, C Spire texts customers again and gives them an opportunity to purchase a Top Up data pass directly from their phone, providing them options to choose from 500 MB for $10, 1 GB for $15 or 3 GB for $45.
C Spire also announced that all existing customers on C Spire’s three most popular shared data plans now automatically receive the rollover data feature with no sign up required and at no additional cost.
Citing data from the NPD Group, C Spire pointed out that U.S. smartphone users consume an average of 2.98 GB of data each month, but 30 percent of consumers use only 500 MB.
Suzy Hays, senior vice president of Consumer Markets for C Spire
This is a huge problem for consumers who struggle with the number and complexity of wireless plans and policies by many carriers that impose harsh financial penalties when they use more data than is included in their monthly plan. It’s a real dilemma because most users struggle to accurately gauge how much data they really need. If you purchase too much data, you’re wasting money. If you buy too little, you get hit with surprise overage fees or your data speeds get throttled or slowed down.
