South Korea's leading mobile operator with over 28 million subscribers, SK Telecom has deployed Nuance Communications' voice biometrics to provide a voice-based secure authentication for customers calling the operator's call centers. With this, SK is the first organization in the region to offer voice biometric technology in the call center, said Nuance.
According to Nuance, its VocalPassword voice biometric solution enables customers to authenticate into their accounts using the sound of their voice, enabling quick, easy and secure customer experience. The solution eliminates the need for customers to be asked intrusive security questions to verify their identity. Voice biometrics offers a proven alternative for organizations to increase security while also vastly improving the customer experience by making the authentication process more natural and intuitive, added Nuance.
Ahn Keun, Senior Vice President and Head of Customer Experience Management (CEM) Office at SK Telecom
Providing our customers with an unparalleled experience is our top priority. Voice biometrics is transforming the way we interact with our customers, allowing them a more convenient experience while also keeping their information secure. Customers enjoy calling into the contact center knowing that they are no longer bothered with intrusive and lengthy questioning.
Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance
When it comes to authentication, we’ve seen that PINS, passwords and security questions are leaving accounts vulnerable and can no longer be considered a safe and secure method. By turning to voice biometrics, SK Telecom will be able to differentiate itself from other businesses by offering a truly innovative experience that is proven to be effective.
