Hyatt Hotels has announced plans to offer free Wi-Fi at all its hotels worldwide, providing connectivity and convenience regardless of guests' booking method or loyalty program participation. The leading multinational hospitality company with a global portfolio of 573 properties in 48 countries targets to complete the project in February 2015.
According to Hyatt Hotels, travelers will be able to access free Wi-Fi on an unlimited number of mobile devices or laptops in Hyatt-branded hotel guest rooms and social spaces. Hyatt hotels across many brands have long offered Wi-Fi at no charge to guests in several of its brands and to elite members of the Hyatt Gold Passport loyalty program. Hyatt said that its Gold Passport Diamond and Platinum tier members will receive a complimentary upgrade to premium Wi-Fi service.
Kristine Rose, VP of Brands, Hyatt
Internet connectivity is no longer an amenity. It has become an integral part of travelers’ daily lives and a basic expectation. Travelers shouldn’t have to remember which brands or locations offer it for free or the strings attached to get it. Our colleagues are committed to not just listening to what our guests say, but understanding their real needs. This practice has already brought us new ways to make a guest’s stay more personal and seamless, from expedited check-in methods to easier ways for guests to make requests. Today, people consider smartphones just as important as their car, and more important than television or coffee. Travelers feel out of sync with their lives when they can’t freely connect. Giving free Wi-Fi without a catch will enable us to continue innovating the guest experience to help people be more productive and stay better connected to colleagues, friends and family.
