Cisco Powers TELUS Cloud Collaboration and Cloud Contact Center

Cisco Powers TELUS Cloud Collaboration and Cloud Contact Center Image Credit: Telus

TELUS is partnering with Cisco to offer two new cloud-based communications services to enterprises in Canada. TELUS has started offering a full suite of unified communications services via its new TELUS Cloud Collaboration and also fully featured contact centre solution hosted in the cloud via its TELUS Cloud Contact Centre. Both products are powered by the Cisco® Hosted Collaboration Solution (HCS).

The TELUS Cloud Collaboration enables a suite of Unified communication services such as voicemail, integrated messaging, presence and instant messaging, and voice and video conferencing. TELUS Cloud Contact Centre offers end-to-end enterprise-grade solution that can support anywhere from a handful to thousands of agents. Agents can connect from the office, their home or almost any remote location; enabling businesses to provide the work/life balance their employees are looking for and the service their customers demand, said Telus.

In the United States, AT&T has also partnered with Cisco to offer similar services, offering audio, video and web conferencing as a single suite of solution for business users.

Peter Green, Senior Vice President and President of TELUS Business Solutions
For Canadian businesses looking for a competitive edge, cloud-based services can optimize employee productivity and improve customer service, while reducing technology expenditures. TELUS’ new cloud offerings eliminate the financial barriers to adopting best-in-class solutions, putting them within reach of businesses of any size.

Mark Kummer, Vice President, Service Provider, Cisco Canada
By harnessing the possibilities of cloud technology, TELUS is providing its customers with innovative and cost-effective business solutions. TELUS is proving itself to be one of Canada’s most customer-focused service providers and is at the forefront of helping businesses benefit from cloud services.

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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