Globe Telecom said that it has created a chatbot that automatically checks on the health status of each of its over 8,000 employees everyday to ensure that they are safe and healthy during the COVID-19 outbreak.
Called Digital Usher for Disasters and Emergencies or DUDE, the chatbot makes a friendly visit in the morning to inquire if the employee is well or not. Employees are asked to choose between the two options provided - “I’m good” and “Not so well.” Those not feeling well may key in their symptoms and DUDE will forward the information to the appropriate support team. There is also a COVID-19 Helpdesk and hotline to assist the employees.
DUDE provides accurate information about COVID-19 through links to official health news sources such as the World Health Organization, Department of Health, Centers for Disease Control and Prevention; policies, advisories, COVID-19 FAQs, and safety tips.
It can also capture the frontliners’ needs such as personal protective gear, accommodation, and transportation and swiftly inform the company’s COVID-19 Response team members who are on standby.
