Info Image

Vodafone NZ Waives Data Overages, Grants Leeway on Bill Payments in Light of Covid-19

Vodafone NZ Waives Data Overages, Grants Leeway on Bill Payments in Light of Covid-19 Image Credit: Dean Drobot/Bigstockphoto.com

Vodafone NZ this week announced a first wave of customer care actions as part of a ‘COVID-19 Care’ plan it is putting in place to support customers impacted by the Covid-19 pandemic.

The first stage of Vodafone NZ’s Covid-19 Care plan includes:

 - From 26 March 2020, until at least the end of June 2020, the Operator will remove data overage for Vodafone NZ customers who are on data-capped broadband (this includes Fibre, UltraFast HFC, VDSL and ADSL, and excludes Fixed Wireless) plans, including consumers and small to medium sized businesses.

 - From 26 March 2020, for an initial period of 6 months, the Operator will not disconnect or charge late fees to any Vodafone NZ customers experiencing financial hardship as a result of Covid-19, including consumers and small to medium sized businesses. 

 - Any Vodafone NZ Enterprise customers experiencing financial hardship or who meet the Government criteria for financial hardship as a result of Covid-19 should get in touch with their account manager to discuss.

 - Vodafone NZ will zero-rate critical education and health sites identified to us by the New Zealand Government. 

 - Eligible Vodafone NZ Pay Monthly mobile customers with data caps will be actively encouraged to move to its new Endless Data plans. This includes consumers and small to medium sized businesses.

Vodafone NZ's complete list of Covid-19 plans are here.

Jason Paris, CEO, Vodafone NZ
Customers are telling us that, right now, they don’t want the additional worry of data constraints or the fear of disconnection, so our initial Covid-19 Care plan is aimed at addressing those concerns.

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

PREVIOUS POST

Telefonica's Movistar to be Strategic Distributor for Disney+ Launch in Spain

NEXT POST

Iraqi Operator Asiacell Launches Managed Data Security and Cloud Services