Telefónica Empresas, the B2B brand of Telefonica announced that it has included BMC Helix solution, the integrated IT service management (ITSM) and IT operations management (ITOM) platform into its business offer.
This new service, which will be hosted in Telefónica Empresas Spain's cloud, will help employees to provide support services internally and externally efficiently, easily and in a digital environment, which will result in a shorter response time in resolving service request and incidents, lower service costs and greater user satisfaction.
With this agreement, Telefónica Empresas takes another step forward in its goal of being the best all-round partner for the digital transformation, providing Spanish companies with all the elements necessary to do so.
Telefónica has extensive experience with the solution, as 120,000 employees and partners worldwide use it.
The alliance between the two companies will allow customers to use the BMC solution in a 'platform-as-a-service' (PaaS) model, providing a pay-per-subscription model that includes both the application and the entire cloud infrastructure, along with the operation and management of the solution by BMC, including Telefónica Empresas' expertise in cloud services, communications and security. In addition, the hosting of this service at the Alcalá Data Center in Madrid will allow for maximum security as is one of the 7 Data Centers in the world with Tier IV Gold certification.
Paul Cant, EMEA VP, BMC
By offering Helix as part of their portfolio, they can offer customers access to an innovative IT service management solution coupled with Telefonica’s platform and expertise.
Maria Jesus Almazor, MD, Telefonica Espana
In Telefónica España we have been using this technology for a long time and have experienced a substantial improvement in the user experience of our employees.
