Spark New Zealand last week announced an immediate product recall of a power back-up that has been issued to approximately 14,000 wireless landline customers during the last 4 months.
Spark has identified that some of the power back-up devices have incorrectly placed wiring due to a manufacturing error. This creates the risk of overheating which may lead to a potential fire risk. While the wireless landline works without it, the power back-up was issued to ensure continuity of service in the event of a power outage.
The recall followed a recent customer report that their power back-up had overheated to the point of smoke emitting from the device. An investigation determined this was likely to be caused by incorrect placement of a wire during the manufacturing process. Other different but concerning wiring inconsistencies were found in a handful of power back-up devices from a sample that were randomly selected and tested.