Turkcell has partnered with DOCOMO Digital, the preeminent mobile commerce enabler to bring the power of artificial intelligence to further fuel the growth of its digital services business.
Turkcell and DOCOMO Digital have been working closely for the past five years to ensure that nearly 34 million mobile subscribers, both pre and post-paid, can pay for popular apps and digital content in a secure and convenient way through their monthly phone bills or top-ups.
Now with DOCOMO Digital’s AI-powered 'Billing Risk Manager', Turkcell can dynamically forecast, manage and mitigate direct carrier billing-related bad debt. The tool enables Turkcell to adjust user spending and subscriptions based on real-time monitoring of user behavior. The tool’s simulator model continually learns and adjusts bad debt thresholds based on transactions data and Turkcell policies, thereby helping Turkcell plug revenue leakage from its OTT business.