Cerillion announced that its Enterprise BSS/OSS suite is powering the newly launched Lobster mobile operator in Spain.
Lobster is targeted at English speakers residing in Spain, including British expatriates – a market of over 1.5 million people – and is the only mobile operator in the country to offer a service completely in English, including its Customer Contact Centre, website, app and bills. The Lobster offering is based on simplicity and understanding the customer so that they enjoy a service and experience "like home".
Through its long-standing relationship with Lobster’s parent company, Gibtelecom, Cerillion has worked in close partnership to help bring this new operator to life, including implementation of its Enterprise BSS/OSS suite with a strong focus on a digital first experience via Self Service and native iOS / Android Mobile Apps. For those who prefer more traditional customer service, Lobster is available through a dedicated Customer Contact Centre and an extensive network of retail outlets. Lobster understands its customers' needs with a service designed for convenience including rolling monthly subscriptions and the ability for customers to “park” their service for up to 12 months whilst retaining their account and phone number.