About 80% of Globe Telecom’s postpaid mobile customers are already on e-billing or paperless delivery mode, in step with the company’s sustainability practice to help protect the environment and improve customer experience, said the Operator.
“Understanding that we are now in the digital age, most of our customers prefer to do their regular transactions online. We are encouraged that majority of our customers have decided to choose e-billing,” said Yoly Crisanto, Globe Senior Vice President for Corporate Communications.
The company’s push for e-billing was prompted by numerous customer concerns about delays in delivery of monthly billing statements. Delays in the delivery of bill statements were mostly due to incomplete or changes in customer address, absence of a person to receive the bill, inclement weather, or difficulty of the courier service to deliver in far-flung areas.
Following the company’s drive for e-billing, customer complaints on delayed billing statements have significantly gone down, claims the Operator.
To discourage paper billing, customers who choose this option are charged P50 per month to cover the cost of printing and courier services. The paper bill fee is included in the monthly billing statement of the customer.
