Ooredoo Maldives has launched a new digital engagement platform - Ooredoo Next - to allow its mobile users to use Facebook Messenger to check best offers, best data add-ons or to manage their subscriptions using real-time automated answers.
Ooredoo partnered with FastForward.ai, a Silicon Valley tech company revolutionizing engagement in the 4-billion customer pre-paid mobile market.
Supported by a real-time API platform featuring artificial intelligence and machine learning, Ooredoo Next allows mobile users across the Maldives to:
- Stay up to date on new promotions & offers
- View details of Ooredoo’s products & services
- Manage & subscribe to Ooredoo services
Ooredoo said it will continue to innovate with local and international partners to further increase customer engagement and satisfaction through the power of digital.
Najib Khan, CEO, Ooredoo Maldives
This state of the art platform provides us with a new way to connect with our customers - tailored to their needs today. We’ve launched the platform with Facebook Messenger and will continue to expand this service to other popular social platforms in the Maldives.
Augie K. Fabela II, Co-Founder and CEO, FastForward.ai
We bring Silicon Valley tech to the prepaid mobile customer market, which has not seen innovation in over 20 years. We enable mobile operators to give their customers 100% control of their choices: they decide the services they want to use, how and when they want to use them.