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SpatialBuzz Launches Mobile Measurements Tool for MNOs

SpatialBuzz Launches Mobile Measurements Tool for MNOs Image Credit: SpatialBuzz

A new handset measurements capability has today been launched by cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz.

The solution helps MNOs to identify customers receiving poor service levels by collecting radio related measurement data in real-time. Using a unique set of algorithms, the solution allows MNOs to geospatially visualise RF conditions on the network, said SpatialBuzz. Customers can choose to opt-in to help their Operator improve the network.

The tool is quick and easy to deploy and can be embedded into existing operator self-service apps. The tool retains anonymity for the customer and is optimised to minimise battery usage, with customers able to opt-in or out of the service at any time.

Peter Young, CEO, SpatialBuzz
By using SpatialBuzz, operators can already see, in real-time, where customer satisfaction is an issue. Device measurements not only helps diagnose dissatisfaction hotspots faster, they also help identify where dissatisfaction might be increasing.

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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