A new handset measurements capability has today been launched by cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz.
The solution helps MNOs to identify customers receiving poor service levels by collecting radio related measurement data in real-time. Using a unique set of algorithms, the solution allows MNOs to geospatially visualise RF conditions on the network, said SpatialBuzz. Customers can choose to opt-in to help their Operator improve the network.
The tool is quick and easy to deploy and can be embedded into existing operator self-service apps. The tool retains anonymity for the customer and is optimised to minimise battery usage, with customers able to opt-in or out of the service at any time.
Peter Young, CEO, SpatialBuzz
By using SpatialBuzz, operators can already see, in real-time, where customer satisfaction is an issue. Device measurements not only helps diagnose dissatisfaction hotspots faster, they also help identify where dissatisfaction might be increasing.