Vodafone last week announced plans for the largest single expansion of its UK employment base in many years with the creation of 2,100 new customer services roles over the next 24 months across the Midlands, the North of England and Scotland. This is part of the Operator's initiative to bring customer service jobs back to the UK from South Africa, where it uses an external agency..
In addition, Vodafone UK's third-party customer service partners will create almost 600 new roles in Newcastle, almost 200 new roles in the West of Scotland and 100 in Cardiff.
As part of its £2 billion investment programme over the 2016-19 period, Vodafone is committed to enhancing the quality of its UK customer services operations. Vodafone anticipates that the new jobs to be created will have positive wider impacts within the communities involved.
The announcement also coincides with a period of intensive ongoing investment in Vodafone UK's network and services. The company's 4G coverage now reaches 97% of the UK population, said the Operator.
Nick Jeffery, CEO, Vodafone UK
These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment. Our ambition is to give our customers the best experience possible, providing an outstanding level of service and support as we continue to invest in building the biggest and best network in Britain.
