StarHub last week announced that on 6 July 2021 during a proactive online surveillance, its cybersecurity team discovered, on a third-party data dump website, an illegally uploaded file, containing limited types of personal information related to certain individual customers.
The personal data appears to be around 14 years old. No credit card or bank account information is at risk and no StarHub information systems or customer database are compromised. At this time, there is no indication that any data in this document has been maliciously misused.
Based on investigations to-date, the data file comprises identity card numbers, mobile numbers, and email addresses belonging to 57,191 individual customers who had subscribed to StarHub services before 2007.
StarHub said is working closely with cybersecurity experts and the relevant authorities on this matter. The company is also progressively notifying affected customers via email and assisting to safeguard their identity and personal information by offering six months of complimentary credit monitoring service through Credit Bureau Singapore. This process is expected to complete within the next 14 days. StarHub encourages the affected customers to sign up for this service after receiving its email notification, although there is no evidence to-date that the said data has been used inappropriately.
Nikhil Eapen, Chief Executive Officer of StarHub
Data security and customer privacy are serious matters for StarHub, and I apologise for the concern this incident may be causing our affected customers. We will be transparent and will keep our customers updated.
