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Telstra Invests in Boomtown for Remote IT Tech Support

Telstra Invests in Boomtown for Remote IT Tech Support Image Credit: Boomtown

Telstra’s venture capital arm has made a strategic ventures investment in Boomtown, a United States-based company that provides support software and technical services to technology providers and small and medium-sized businesses.

Following this investment, Telstra will utilise Boomtown’s technology and services in Australia for its own customer base. 

Business owners can use the Boomtown Connect app to communicate through a live chat or video session to get on-the-spot IT support and personalised technology training. The app, which was designed in collaboration with Apple, is simple, intuitive and has been proven to reduce support times by over 50 percent compared to traditional phone-based interactions, claims Telstra.

In addition to remote support provided through the Connect app, Boomtown also has a network of over 600 certified technicians that can provide in-store support to customers across the United States and undertake technology installations. 

Telstra has already trialling Boomtown’s technology in the small business market in Australia. The operator plans to add Boomtown to its Platinum Technical Support service offerings.

Managing Director Telstra Ventures, Mark Sherman
Boomtown is enjoying great success in the United States with the growing popularity of their social support platform, which allows technology and service providers to easily collaborate and solve technology problems for their small business customers in real time.

Alfred “Chip” Kahn IV, Founder and CEO of Boomtown
We are looking at expanding the geographical footprint of our platform, and with its strong customer base both in Australia and Asia, Telstra’s investment plays a significant part in that endeavour.

Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

For tips and feedback, email Ray at ray.sharma(at)thefastmode.com, or reach him on LinkedIn @raysharma10, Facebook @1RaySharma

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