Last year, Telia made it possible for its Mobile Life residential and business customers to use mobile data services in the Nordic (Finland, Sweden, Denmark, Norway) and Baltic countries (Estonia, Latvia, Lithuania) just as they do at home. This means that mobile data usage is billed as per rates valid in Estonia, without roaming surcharges.
According to Helve Rammul, Service Manager at Telia Estonia, this step has made a great influence on people’s data usage habits – before this change, most people turned mobile data off while traveling, but now even those who keep it off at home turn it on in roaming. “Our Mobile Life residential customers traveling in the Nordic and Baltic countries use on average 0.2 GB of data every day, which is twice as much as they use at home. This shows that people feel comfortable using mobile data,“ Rammul explained.
Saving on costs is also a factor, said Telia. Compared to standard roaming rates, Mobile Life customers save €13 on the average daily usage of 0.2 GB.