An annual survey carried out by Telenor Norway on a sample of residents in Norwegian municipalities found that just a few Norwegian municipalities live up to their residents’ expectations relating to self-service solutions. This year’s survey makes clear that municipal Norway has not made much progress in terms of offering its employees good quality digital tools or by offering its residents good self-service solutions.
It found that self-service solutions are particularly sought after in the health and care sector, as well as in the teaching and technical sectors. Residents also want to interface with the municipality on digital platforms and make use of various services online, ranging from building permit applications and school applications to applying for nursing home care.
Following are some of the most important findings from this year’s survey;
- 42 per cent of residents think the municipality they live in should get better at using new technology.
- 63 per cent of residents would like their municipality to develop an app covering all of the municipality’s digital services.
- 59 per cent of residents would like to be able to apply for nursery places, building permits, etc. digitally.
- 20 per cent of residents would like to engage in contact with their municipality through face-to-face meetings.
- 49 per cent of residents would like digital access to property and mapping services.
- 60 per cent of residents would like digital notification from the municipality in connection with deviations/delays to public transportation.
- 67 per cent of residents would like digital notification from the municipality in connection with landslides, the release of hazardous substances or other contamination.
According to Telenor Norway, it is currently acting as an adviser to around 30 municipalities around the country and it has started working with the municipalities of Haugesund and Karmøy to kick start their digitisation processes via its dedicated programme for digitisation of municipal services.
Ove Fredheim, CMO Business at Telenor
Telenor can map the requirements for digitisation and implement measures that will allow municipalities to offer their residents digital services.
