Danish telecoms operator, TDC Group has reorganized its management structure to better focus on customer relations and further improve customer experience. The operator has appointed Jens Aaløse as the Senior Executive Vice President to take charge of overall responsibility for customer relations, heading a newly created ’Group Chief Customer Officer & Stakeholder Relations’ team.
The organizational change also brings a new business structure for the Group. Three Danish retail business lines will be created, each with full responsibility for product development, sales, marketing and customer service. This involves two new business lines - ‘Household Brands’ and ‘Online Brands’ as well as TDC Business.
In order to ensure strong commercial management and business development while creating synergies across business lines and countries, a number of functions currently based in the individual business lines are being unified under ‘Group Strategy & Portfolio Management’, said TDC Group.
President and CEO for TDC Group, Pernille Erenbjerg
Our employees have made a great effort and have improved customer satisfaction over the past year – we are now building further on that. I am pleased that Jens has agreed to ensure that we across the Group continue our journey towards giving our customers the best experiences.
