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Michael Sherman to Lead BT's Strategy, CX and Transformation Programmes

Michael Sherman to Lead BT's Strategy, CX and Transformation Programmes Image Credit: BT

BT, last week announced the appointment of Michael Sherman to the newly created role of Chief Strategy and Transformation Officer, reporting directly to CEO Gavin Patterson.

Sherman will work closely with Gavin, the board and BT’s customer facing units to develop and drive the company’s strategy, customer experience and transformation programmes. He will join from management consulting and business strategy firm Boston Consulting Group, where he’s spent the last 11 years leading its Technology, Media and Telecommunications practice in the United States. 

Sherman, who brings nearly 19 years’ strategic consultancy experience to the role, is the latest hire that BT Chief Executive Gavin Patterson has made to his Executive Committee, as he builds a team to drive the business forward.

Former Ofwat Chief Executive Cathryn Ross joined as BT’s Director of Regulatory Affairs in January and Sabine Chalmers, the former Anheuser-Busch InBev executive, joins as General Counsel in April 2018. Bas Burger became the CEO of Global Services from 1 June 2017 and Marc Allera, the CEO of EE, the mobile operator BT acquired in 2016, was appointed to lead a newly created Consumer business, bringing together BT’s Consumer and EE businesses in September last year.

He has a Bachelor of Science degree in Computer Science and Electrical Engineering from Duke University. He also earned an MBA from Duke’s Fuqua School of Business.

Gavin Patterson, CEO, BT Group
I’m delighted Mike has decided to join BT and become part of my executive team. He will be a fantastic addition who will help us to take our strategy, strategic planning and transformation plans to the next level.

Michael Sherman, Chief Strategy and Transformation Officer, BT 
BT is in a great position. It’s a world class provider of digital services to multinationals and the UK’s leading provider of broadband and mobile. I’m excited to be able to help drive forward the strategy that Gavin and his team are building and bring further insight and focus.

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Author

Ray is a news editor at The Fast Mode, bringing with him more than 10 years of experience in the wireless industry.

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