Optus, a subsidiary of Singtel announced that it will make changes to the structure of its Consumer and Enterprise divisions to help drive Optus’ transformation strategy and reshape operations for sustainable growth.
"These changes require Optus to reshape its workforce with the skills required in an increasingly digital world and to invest in the capabilities required to bring ideas to market more quickly," Optus said on Monday.
The changes will see the creation of a new customer service model which involves simplifying Optus’ billing and customer care systems, reducing customer handoffs, and ensuring customers get a more consistent experience.
Optus said that it will also enable its in-store, online and tele-sales teams to collaborate more effectively, ultimately making it easier for customers to talk to them.
The restructuing will also involve rationalization of employees with the second largest operator in Australia planning to cut as many as 480 jobs from its consumer, enterprise, wholesale and satellite divisions.
