CafeX, a leading provider of real-time engagement solutions for mobile and web platforms, announced that it has secured $21 million in new funds. The funding round saw participation from Intel Capital and a subsidiary of USAA, with return backing by Illuminate Ventures and other prominent angel investors.
The startup company has evolved into a market leader for its innovative cloud-ready software platform that leverages WebRTC technology to power contextual real-time communication experiences within enterprise applications.
CafeX technologies said that its solutions have already been implemented by a number of large enterprise companies around the globe. Its Live Assist solution, suitable for cloud-based and on-premises environments, enhances mobile applications and websites with HD video chat, co-browsing, context passing and other real-time capabilities to facilitate omnichannel collaboration for business-to-consumer, business-to-business and intra-company interactions.
In just a few short years, CafeX solutions have been adopted by some of the world’s largest banking institutions, leading U.S. based insurance companies, and major customer relationship management (CRM) platform providers. We plan to use this new injection of funding to penetrate new markets and accelerate our pace of innovation.
Dan Solito, COO, CafeX
Our customers and partners have consistently asked for next generation engagement solutions that are mobile-first, cloud-ready and context-aware in order to drive highly personalized and seamless user experiences across interaction channels. The company has made significant strides in getting Live Assist into the marketplace, and this new funding will help strengthen our leadership in a highly competitive market.
