The multi-service company Tele2 Latvia announced will invest more than half a million euros in the development of digital service channels to provide customers with an even more convenient and modern service.
Investments will be made in expanding the capabilities and usability of the self-service portal, mobile app and online store, especially on mobile devices.
According to the company, the fact that the number of paper invoices sent to customers has decreased by about 4% during the year shows that the benefits of the digital environment are increasingly appreciated by customers. This is an important indicator, given that the total number of invoices issued during the year has increased by 6.5% and the number of connections in the Tele2 Latvia network is more than 1 million.
Raivo Rosts, Commercial Director of Tele2
Currently, more than a third of customers are regularly served in the self-service portal and mobile application. About half of our customers make purchases in the online store. The fastest growth in activity is observed in the Tele2 mobile app, as the number of transactions serviced there has increased by 96% during the year. At the same time, Tele2's goal is not to shift all customer service to the Internet environment, but to take advantage of the Internet environment and face-to-face service by providing the most easily accessible information and fast customer support in a way that is convenient for them.
