TIM has signed strategic agreements with seven large Italian call-centre operators to outsource all commercial and technical customer care services.
The agreements are part of the procurement optimisation project set out in the DigiTIM Strategic Plan presented last March and they will result in both cost savings and efficiencies in the planning and implementation’s orders, according to TIM.
The agreements signed with the main suppliers - Abramo, Almaviva, Comdata, Ennova, Gruppo Distribuzione, Proattiva, Youtility - will last for two years (2018-2019) and will include both commercial and technical customer care services aimed at TIM’s Consumer and Business customers.
The efficiency and productivity gains generated through revised supplier agreements are a result of DigiTIM automation and digitisation of production processes on TIM’s platforms as well as on those of its suppliers, says TIM.
Amos Genish, CEO, TIM
It shows that we are on the right track with the implementation of our strategic plan, increasing productivity both for TIM and for our partners. With these agreements, the shared path undertaken with our main suppliers will allow TIM to offer the best customer support services for all our customers.
