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Twenty-five percent of customer service and support operations will integrate virtual customer assistant(VCA) or chatbot technology across engagement channels by…

Gartner forecasts that 310.4 million wearable devices will be sold worldwide in 2017, an increase of 16.7 percent from 2016.…

Global sales of smartphones to end users totaled 366.2 million units in the second quarter of 2017, a 6.7 percent…

Gartner forecasts that 8.4 billion connected things will be in use worldwide in 2017, up 31 percent from 2016, and…

By 2020, a corporate "no-cloud" policy will be as rare as a "no-internet" policy is today, according to Gartner. Cloud-first,…

Analyst Gartner expects that the global smartphone sales will continue to slow and will no longer grow in double digits.…

The widespread adoption of the Internet of Things (IoT) is driving platform as a service (PaaS) utilization, according to Gartner.…

Mobile payments are gaining acceptance among consumers in North America, Japan and some countries in Western Europe, with half of…

Market research firm, Gartner forecasts that 6.4 billion connected things will be in use worldwide in 2016, up 30 percent…