Latest News | customer relationship management

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…

CleverTap, a leading global B2B SaaS platform for customer engagement and retention announced it has signed definitive agreements to raise…

Tele2, a Russian mobile operator, has created the first service center for MVNO partners on the telecom market.  The solution…

Ncell Axiata has brought an all-female-managed Ncell Centre into operation in Maharajgunj, Kathmandu, providing all customer care service from a…

Rogers Communications this week announced the launch of certified walk-in repairs, a fast and reliable phone repair service in 15…

For telco companies in the Asia Pacific region, providing a better customer experience is more important now than ever before. As…

In the rapidly evolving enterprise IT industry, the move to self-service and on-demand services coupled with the rise of networking…

Toku, Asia Pacific's cloud communications provider, this week announced completion of a $5 million Series A funding round. Delivery Hero-backed…

Amdocs has expanded its agreement with Vodafone Spain to modernise its Customer Relationship Management (CRM) system, and maximise the benefits…