Latest News | customer relationship management

KDDI, one of Japan's top three carriers and the operator of the “au” mobile phone service, has chosen Oracle Database…

Vincent Washington, Vice President of Customer Experience Management (CXM) Best Practices Group at Sprinklr, shares insights into the evolving nature…

Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s…

This infographic, based on a global report on telco CX [1] focuses on the use of biometrics and AI-driven conversational…

CleverTap, a leading global B2B SaaS platform for customer engagement and retention announced it has signed definitive agreements to raise…

Tele2, a Russian mobile operator, has created the first service center for MVNO partners on the telecom market.  The solution…

Ncell Axiata has brought an all-female-managed Ncell Centre into operation in Maharajgunj, Kathmandu, providing all customer care service from a…

Rogers Communications this week announced the launch of certified walk-in repairs, a fast and reliable phone repair service in 15…

For telco companies in the Asia Pacific region, providing a better customer experience is more important now than ever before. As…