Latest News | Customer Experience Management (CEM)

Leading digital solutions platform Globe has successfully completed pilot deployments in Southeast Asia of the first multi-beam, multi-band lens antenna technology.  The…

Ericsson and Ooredoo Qatar are providing Artificial Intelligence (AI) solutions on top of trusted Microsoft cloud in the country. The…

The decisive factor in determining whether a business will achieve an effective customer loyalty strategy is a commitment to both…

Vincent Washington, Vice President of Customer Experience Management (CXM) Best Practices Group at Sprinklr, shares insights into the evolving nature…

Ericsson and Ooredoo Qatar are providing Artificial Intelligence (AI) solutions on top of trusted Microsoft cloud in the country. The…

Qualcomm Technologies and Salesforce, the global leader in Customer Relationship Management (CRM) announced the companies intend to collaborate to develop…

As the competitive environment intensifies and the fight for broadband subscriber loyalty gets increasingly tougher, it has never been more…

Many believe outsourcing customer service is the obvious choice in today’s climate of cost-cutting and running a lean business. It’s…

DZS, a global leader in access and optical edge infrastructure and cloud software solutions, announced that it has expanded its…