Latest News | Customer Experience Management (CEM)

Business support systems (BSS) are at the heart of telco B2B operations. BSS provides the information and processing systems required…

Telenet, one of the pioneers of fixed mobile convergence and cloud-native 5G services, and Sandvine, the App QoE Company, have embarked…

MATRIXX Software, a global leader in 5G monetization solutions, announced its partnership with Nagarro, a worldwide digital engineering leader, to…

In today's digital age, internet service providers (ISPs) face intense competition to deliver high-quality, reliable, and fast internet services. With…

Tecnotree, a global digital platform and services leader for 5G and cloud-native technology, announced the winning of its first deal…

Chatbots have been making waves in the tech industry for quite some time now, and it's not difficult to see…

As small businesses continue to digitize, increased attention should be paid to technical solutions that maintain key qualities of customer…

NTT Communications, Toei Company and NTT QONOQ jointly announced the immediate launch of a customer-service demonstration using a digital human…

The commoditization of voice and data services, falling average revenue per user (ARPU), dwindling profit margins and rising churn are…