Latest News | Customer Experience Management (CEM)

Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing…

Sprinklr today announced the launch of a new research report, ‘Leveraging data analytics for contact center optimization’, conducted in partnership…

Orange, operating in 18 countries across Africa and the Middle East, has recently partnered with Spotify, the world's leading music…

Celfocus, a leading high-tech system integrator, last month participated in TM Forum‘s highly successful DTW23 - Ignite event, as an…

Artificial intelligence has skyrocketed in popularity and use in recent months, so much so that some critics worry the technology…

In an increasingly connected world, stakeholders in the telco business landscape have changed. Rather than viewing players such as customers…

Today’s customer service teams are managing more consumer demand than ever before, but enlisting the support of high-tech tools to…

Tecnotree, a global digital platform and services leader for 5G and cloud-native technology, proudly unveils the launch of MTN D-Stack,…

etisalat by e& announced the soft launch of its Consumer Assistant at GITEX Technology Week 2023.  Built using Microsoft Azure…