Latest News | Customer Experience Management (CEM)

India's Bharti Airtel marked its entry into the fast-growing cloud communications market with the launch of Airtel IQ. Airtel IQ,…

Communications service providers (CSPs) have had varying degrees of success with their digital transformation efforts. And with the new digital…

Personal data is a key weapon in the fight against Coronavirus, but only if it is used legally and ethically.…

Genesys this week announced that it successfully accelerated the digital transformation of state-owned Thai telecommunications and digital services provider, TOT…

The next level of CEM: Realising 360° visibility & customer intimacy with real-time data In this paper, we look at…

O2 UK has launched a bold new creative platform with the introduction of a robot called 'Bubl'. The embodiment of…

Cisco this week announced its intent to acquire privately held BabbleLabs. Headquartered in Campbell, BabbleLabs uses advanced AI (Artificial Intelligence)…

The COVID-19 pandemic has accelerated the rise of the digital economy, and with it, the significance of the role that…

Robi Axiata has once again taken the lead in the industry by introducing intelligent and interactive WhatsApp Chatbots to serve…