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Latest News | Customer Experience Management (CEM)

Humanizing AI Technology

3 years ago
From the customer point of view, the position of a customer is in many ways an easy one. We risk…

[Research Report] Will 5G Transform CX? Global Telco Leaders Speak Out

The speed and capacity gains of 5G might grab all the headlines, but the dawn of 5G networks has the…

[Case Study] Major Telco Disrupts Organized Fraud with Voice Biometrics

Preventing fraud is a big responsibility. For telcos, the financial losses from fraud can be huge. But for customers, the…

[Case Study] Top Carrier Transforms CX with Asynchronous Conversations

Enabling customers to engage with telcos when and how they want is a must have - and it's also key…

[Case Study] Leading Global Telco Transforms the Customer Journey

Customers want effortless experiences and fast solutions - in whatever channel they choose. And one global telco is meeting those…

Akamai Partners with Smart Home Services Pioneer Plume to Improve CX for Broadband Customers

Akamai, the intelligent edge platform for securing and delivering digital experiences, on Wednesday announced a new partnership with Smart Home…

Intrado Partners Google Cloud to Launch AI-Powered Customer Service Platform

Intrado, a global leader in technology-enabled communication services, announced today the launch of the Mosaic customer service platform. Mosaic uses…

Indosat Ooredoo Selects Ericsson's Digital Monetization Platform to Deliver Fully Digitized CX

Indosat Ooredoo has selected Ericsson Digital Monetization Platform (DMP) transforming its business support systems (BSS) with Ericsson Digital BSS to…

Zito Media Selects CSG to Optimize Customer Engagement

CSG on Tuesday announced that it has been selected by Zito Media Group to support its efforts to deliver an…